Shipping Policy

At Ellips North America, we aim to process and ship orders as efficiently as possible. Please review the information below for details on order processing and delivery.

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Order Processing
All orders are processed within 1–7 business days, excluding weekends and holidays. Processing times may vary during peak periods or promotional events. Once your order has shipped, you will receive a confirmation email with tracking details.

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Shipping Destinations
We currently ship to addresses within Canada and the United States.

 

Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. All applicable shipping fees will be displayed before you complete your purchase.

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Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery timelines are provided as a guideline only and are not guaranteed.

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Delays
Delivery delays may occur due to factors beyond our control, including carrier delays, customs processing, weather conditions, or high-volume periods. Ellips North America is not responsible for delays caused by shipping carriers or customs authorities.

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Customs, Duties, and Taxes
For U.S. orders, customs duties, taxes, or import fees may apply depending on local regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

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Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

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Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us at raworigins@ellipsnorthamerica.com so we can assist you.

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Order Tracking
Once your order has shipped, tracking details will be provided via email. Please allow time for tracking information to update.

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